Why SOC 2 matters

SOC 2 (Service Organisation Control 2) is a rigorous auditing procedure that ensures service providers securely manage data to protect the interests and privacy of their clients. For electricity retailers, this is particularly critical, as the industry involves handling sensitive data, from customer billing information to grid usage analytics.

As part of the SOC 2 process, Granular Energy has received an objective "attestation" from an expert auditor that we are compliant with the SOC 2 standard. This means that our compliance framework, processes, systems, and controls meet the vigorous standards of SOC 2 in areas such as:

• Data Security: data is protected against unauthorised access, leaks, and breaches.
• Confidentiality: only authorised individuals have access to sensitive information, ensuring strict confidentiality.
• Availability: our systems are robust and designed for continuous uptime, ensuring that your services remain uninterrupted.
• Privacy: personal information is handled with care and in compliance with privacy regulations.

What this means for our customers

For our customers, this attestation underscores our unwavering dedication to safeguarding your business operations. With cyber threats on the rise, having a trusted partner that prioritises security means you can focus on what matters—delivering top-notch service to your own customers.

By achieving SOC 2 attestation, we’re reinforcing our promise to provide not only innovative software but also a foundation built on trust, security, and reliability.

Continuous improvements

We couldn’t have reached this milestone without the trust and support of our clients. Our SOC 2 attestation is a testament to our ongoing efforts to deliver the best possible service in a secure environment. As we continue to grow, we remain dedicated to maintaining and exceeding these security standards, and are in the final steps of our ISO 27001 certification!